Client Testimonials from Trust Pilot


EmmersonWills – the best decision I made in 2023

Discovering EmmersonWills has transformed my company audits for the better. The best Google search I did in 2023! I didn’t realise such a service existed until I discovered EW.

Matt is incredibly knowledgeable and made the process so simple and pain-free. The set up has given me back time and taken the stress away.
EW have supported in audits across two sites and we’ve sailed through them. I cannot recommend this service enough to SMEs like mine who aren’t quite big enough for a full time quality person but haven’t really got the capacity to take this on internally.

I look forward to working with Matt and his team in the future.

EMILY WHEELER ⭐️⭐️⭐️⭐️⭐️

Matt and his team make everything simple, logical and successful and achievable

Matt and his team make everything appear simple and straightforward with what was ( for us, a small company ) quite daunting. My biggest fear is being taken away from the coalface and things which I consequently sub-contract / delegate taking more time and generating more stress than if I’d done it myself. Achieving ISO 14001 was vital for us. The process initially looked like being at the foot of Everest. Matt took all the pressure and made me very comfortable he had the knowledge, experience and most importantly the customer-facing understanding, to make it happen without fuss, and successfully. He’s at the end of a phone, email or other comms 24/7 and nothing is an issue or difficult. He’s let me get on with my day job, without any worry


Matt is extremely helpful and easy to…

Matt is extremely helpful and easy to talk to when he attends our offices. He assists us in a way that is non judgemental and provides advice and feedback that allows me to continuously manage and improve our services.

HOLLY ⭐️⭐️⭐️⭐️⭐️

EmmersonWills have recently helped us…

EmmersonWills have recently help us achieve our ISO9001 accreditation during which their support and framework were invaluable.


Matt and his team helped guide us through the implementation flawlessly and were keen to ensure that we received real value to the business during the process.


We would happily recommend EmmersonWills to other businesses looking to achieve there accreditation’s.

KATHRYN ⭐️⭐️⭐️⭐️⭐️

Taking the stress out of ISO9001 audits

Having endured years of trying to make an overcomplicated and unwieldy quality system work and panicking every time we had a ISO9001 audit we enlisted the help of EmmersonWills who did an outstanding job of creating a very streamlined and efficient quality system for us that we all understand, are able to use and maintain with ease and more importantly it now contributes positively to the business. All this was done in 2 months from EmmersonWills first visit for system installation and coaching through to their internal audit and then the external audit.


For once the external audit was not the nerve-racking experience it usually is but a very constructive day. Demi from EmmersonWills efficiently managed the audit for us on the day, taking the pressure off our staff and bringing a very stable and calming influence to the whole process.


I wish we had brought Emmerson Wills on board earlier to administer our ISO9001 requirements and look forward to their ongoing support. We now feel more confident about achieving other ISO certifications.

CLARE SMITH ⭐️⭐️⭐️⭐️⭐️

Wandering lost through ISO certifications?

Maybe your external consultant isn’t quite sharing the vision of where you want to be?


Either first steps into ISO certification or mentoring and guiding I cannot recommend Matt at EmmersonWills enough. Thorough, professional and helpful. No question is dumb and you always feel like he has the Company’s best interests at heart.


Personally I found Matt to be incredibly easy to get along with and help make sense of some complicated issues. With his help we were incredibly successful with our recertification and I would recommend him every day!

HAYLEY TUCKER ⭐️⭐️⭐️⭐️⭐️

EmmersonWills were recommended to us…

Emmerson Wills were recommended to us by another agency. Matt was a pleasure to work with and his assistance with a particularly detailed PQQ was invaluable.

MR D CHANG ⭐️⭐️⭐️⭐️⭐️

EmmersonWills ISO 9001

The company and their consultants gave great support and service prior to, during and after my ISO9001 surveillance visit.


We will look forward to keep using EmmersonWills service in the future.

MR J NEILL ⭐️⭐️⭐️⭐️⭐️

Taking the stress out of the process

Emmerson Wills helped our company achieve our ISO 9001, 14001 and the process was made surprisingly easy.


They helped with the planning, design and installation working with our already busy staff, they made the process very simple and guided us from start to finish.


We are now looking forward to the ongoing support they provide to help us keep these standards up to date.


Matt and his team are a joy to work with and I would highly recommend their service.

GARY ⭐️⭐️⭐️⭐️⭐️

Exceptional Value

Our existing system was wordy and overcomplicated. Matt designed and implemented a new system for us which is very user friendly. He was on site for the management review and the internal and ISO audits.


We would highly recommend using EmmersonWills. Why create a new system to meet the standard when a SME can implement one for you? Thank you Matt.


We also had no findings at ISO audit.

JANET ⭐️⭐️⭐️⭐️⭐️

Highly Recommended

Matt provided a high level of support from start to finish & took away the stress of implementing our ISO 9001 system, the system itself is user friendly & straightforward to use. Matt kept us informed throughout the whole process & was always available to answer any questions.

Thank you so much for your help!

VICTORIA ⭐️⭐️⭐️⭐️⭐️

Great from start to finish

From start to finish the process with working with EmmersonWills was outstanding. We were kept informed throughout with Matthew being on the end of the phone for anything I had to ask. The system they implement is easy to navigate and maintain.

We sailed through the audit with no issues and EmmersonWills were on site through it all which put our minds at ease.

Couldn’t recommend their service enough!

STEVEN ⭐️⭐️⭐️⭐️⭐️

Very happy so far.

Really happy with the work Matt has done updating and streamlining our management systems. It’s only early days but we are seeing some benefits already!

IANM  ⭐️⭐️⭐️⭐️⭐️

Once again a big thank you

Once again a big thank you to the EmmersonWills team who make the potentially stressful process of an annual audit completely stress free . We’ve passed our ISO9001 audit with flying colours. The pre-prep and support on the day are invaluable. The software system they provide is amazingly simple and straight forward for everyone to use during the year, keeping everything in one place and up to date.

CLARE SMITH ⭐️⭐️⭐️⭐️⭐️

The perfect ISO solution

EW provides a great ISO system that’s easy to understand & implement. They conducted our internal audit and hand held us though our ISO audits. Key for us was having an ISO system that integrated easily into our day-to-day processes. We are a very busy growing business who looked at recruiting an internal ISO compliance role but instead opted for EW’s consultancy. One of the best decisions we have made in 2023. Thank you Matt

PAUL ⭐️⭐️⭐️⭐️⭐️

Flawless System

EmmersonWills took all the stress out of ISO 9001 with their flawless system and 24/7 support. I can’t recommend them enough.

DAWN HOBBS ⭐️⭐️⭐️⭐️⭐️

A first class, 5star service

Matt and his team provide a first class service which we can truly rate as a 5 star.


Matt took us from complete novices, to gaining ISO status, in a structured, professional, but ‘user friendly’ way. He explained each and every part of the process, providing an absolutely invaluable service which aligned with our company structure and ethos.


We simply would not have passed the process without Matt’s expert guidance.


If you are thinking about implementing management systems’ then look no further than EmmersonWills!!

LEE  ⭐️⭐️⭐️⭐️⭐️

Extremely happy with the service provided. A+++

We are extremely happy with the service provided by Matt. We needed someone to provide us with a new Quality Management System for achieving ISO 9001:2015.


Matt was very efficient in getting the ball rolling, provided us with all the information we needed and the core structure of the system. Matt attended our site on a few occasions during the implementation period to ensure we all understood the system and what was required.


The system itself enables us to meet all the relevant criteria for certification without any unnecessary paperwork or too many additional hours on our part, it truly is a very efficient, simple to follow system. Matt dealt with the auditors at our site for both stage 1 & stage 2 audits requiring minimal input from ourselves and where we have just recently passed stage 2.


We thoroughly recommend Matt and EmmersonWills and look forward to many years of working together.

EMLYN  ⭐️⭐️⭐️⭐️⭐️

Can’t rate Matt high enough!

He has guided us through our ISO certification in an incredibly short period of time. He’s put together an integrated quality management system for our ISO 9001, 14001 and 45001.


As well as working behind the scenes and remotely, Matt has been on site for audits at both stage 1 (1 day) and stage 2 (4 days). Matt has integrated well with all my staff and has become a popular member of the team.


We look forward to a long working relationship with Matt and EmmersonWills. Thank you so much for all your help.

CHRIS  ⭐️⭐️⭐️⭐️⭐️

Highly recommended. Matt was amazing!

We had a really tight timescale because we tried to do the RAMs our selves and left it to the last minute. Matt not only designed the RAMs he did them for us and gave us templates to use for the future, he also coached us over zoom so that we could be competent in future RAMs.


I think he gave great value for money and supplied a professional service to be proud of. Matt made the whole process smooth, stress free and after dealing with him have successfully gained work from the Council and School sector.


I would highly recommend Matt and his company to any of my friends and colleagues. Thanks Matt!

NICK  ⭐️⭐️⭐️⭐️⭐️

Over haul of our current ISO 9001:2005 system

Our historic ISO 9001:2015 system has proven to be very robust over the years. It did however demand an extreme amount of maintenance and up keep to remain effective.


After consulting with EmmersonWills we have now implemented Matt’s genius system which has provided exceptional results. We have reduced man hours to maintain the system, improved quality and communication on the shop floor which in turn has increased our throughput.


The audit was a breeze with no findings or minors what so ever.


Matt’s commitment is second to none and he provides a friendly and pragmatic approach that will help steer your company in right direction.


Highly recommended!

Chris  ⭐️⭐️⭐️⭐️⭐️

Professional and Knowledgeable

A really professional approach and a thorough knowledge of the ISO systems. I would highly recommend this company to anyone looking to outsource their ISO audit requirements.


Many thanks for your guidance and support and we look forward to working with you and the team as we develop the systems and procedures further.

GARY ⭐️⭐️⭐️⭐️⭐️

We are extremely happy with the service provided by Matt.

We needed help to achieve ISO 9001:2015 accreditation. Matt was extremely knowledgeable and efficient in providing us with all the information we needed and the Quality Management System.


Matt dealt with the auditors on site alongside our small team. Matt made what was a daunting task to us at first seem much easier and we would definitely recommend Matt and EmmersonWills.

STEVEN ⭐️⭐️⭐️⭐️⭐️

Thank you to Matt and his team.

Matt, was a pleasure to deal with from start to finish, his professional approach and thorough understanding of our company from the outset was impeccable. Nothing was too much trouble even with Covid going on, we had many zoom meetings and he fully explained the requirements from us as a company to achieve the Iso 9001 / 2015 standard.


Having achieved the standard for the company, we can already see the merits of having the standard in place along with the associated benefits. Matt not only delivered the accreditation for us, but continues with on going support and advice to ensure that we maintain the requirements.


Matt knows his sector very well and comes with a huge thumbs up from us, no matter what sector you are working in, he will make it his business to tailor the requirements in order to achieve the standard.


Matt custom built a system dedicated to us with the option to add further Iso standards with ease further down the line and for that, we congratulate him and his team for a magnificent service.

KEVIN ⭐️⭐️⭐️⭐️⭐️

Highly Recommended

We contacted EmmersonWills as our business aspirations included the implementation of a slick ISO9001:2015 quality management system. Other companies we reached out to, provided us with quotes for essentially stamping our paperwork and not much else.


Matt impressed from the beginning, taking a complete and comprehensive approach to the design and implementation of the system. We have flown through our audits and are now up and running with a system that not only works well, but is intrinsic to the day-to-day operations of the business.


I could not recommend EmmersonWills highly enough.


Thank you to Matt and his team for the attention to detail and complete support. I look forward to a long and productive relationship between our companies.

JOE ⭐️⭐️⭐️⭐️⭐️