Privacy Policy

Last updated: 2 November 2026

Who we are

Emmerson Wills Ltd, trading as EmmersonWills, is committed to protecting your personal information and respecting your privacy.

For data protection purposes, Emmerson Wills Ltd is the data controller for the personal information covered by this policy.

You can contact us at:

EmmersonWills
The Byre
Berry Pomeroy
Totnes
Devon
TQ9 6LH

Email: [email protected]
Telephone: 0800 433 2207

This policy explains what personal information we collect, why we collect it and how we use and protect it.

What information do we collect?

Depending on how you interact with us, we may collect:

your name;
company or organisation;
postal or business address;
email address;
telephone number;
website address;
information you provide within an enquiry, form or message;
information required to provide quotations or services;
information relating to our client relationship with you; and
technical information relating to your use of our website, such as your IP address, browser, device and cookie information.

You do not have to provide personal information simply to browse our website.

How do we collect your information?

We may collect personal information when you:

contact us by telephone, email or through our website;
submit an enquiry or request a quotation;
become, or enquire about becoming, a client;
communicate with one of our consultants or employees;
submit a question through our You Asked, We Answered service;
subscribe or agree to receive marketing communications;
interact with our social media channels; or
use our website.

We may also receive business contact information from publicly available sources, referrals, professional contacts and organisations with which we work.

How do we use your information?

We only use personal information where we have a lawful reason to do so.

We may use your information to:

respond to enquiries;
prepare quotations and proposals;
take steps towards entering into a contract with you;
provide and manage our services;
maintain our relationship with clients and prospective clients;
communicate with you about work we are undertaking;
maintain appropriate business, financial and compliance records;
improve our website and services;
protect our website, systems and business from misuse or security threats;
respond to questions submitted through You Asked, We Answered; and
send relevant marketing communications where permitted.

Depending on the circumstances, our lawful basis will normally be:

Contract – where processing is necessary to take steps at your request before entering into a contract or to perform our contract with you.

Legitimate interests – where processing is reasonably necessary to operate and develop our business, respond to enquiries, maintain business relationships, provide requested communications or protect our systems, provided those interests are not overridden by your rights.

Legal obligation – where we are required to keep or process information to comply with the law.

Consent – where you have specifically agreed to particular processing, such as certain marketing or non-essential cookies. You may withdraw your consent at any time.

You Asked, We Answered

Our You Asked, We Answered service allows you to submit a question without having to provide any personal contact information.

Questions may be selected for publication on our website together with our answer. Please do not include personal, confidential or commercially sensitive information within the question itself.

You may optionally provide:

Your email address – if you would like us to notify you when your question has been answered.

Your name and/or telephone number – if you would like us to contact you personally about your question or enquiry.

Providing these details is entirely optional and is not required in order to submit a question.

Where you provide contact information, we will use it for the purpose you requested. We will not publish your email address, telephone number or other contact information as part of the question.

An email sent simply to tell you that your question has been answered is a service communication. Providing an email address for this purpose does not automatically subscribe you to our marketing communications.

If we offer you the opportunity to receive marketing communications, this will be presented separately where consent is required.

Marketing

We may send information about EmmersonWills services, developments or other matters we reasonably believe may be relevant to you where the law allows us to do so.

Where consent is required, we will ask for it separately.

Where business-to-business marketing is permitted without consent, we may rely on our legitimate interests, subject to your rights and the applicable electronic marketing rules.

Every electronic marketing communication will provide an appropriate way to opt out.

You can ask us to stop sending marketing communications at any time.

We may retain limited information after you opt out so that we can record your preference and make sure we do not contact you again for marketing purposes.

Who do we share information with?

We do not sell your personal information.

Where necessary, information may be shared with trusted organisations that help us operate our business, including providers of:

website hosting and website services;
customer relationship management systems;
email and communication services;
cloud storage and IT systems;
IT support and cybersecurity services;
professional, accounting or legal services; and
other services necessary to deliver our work.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Where another organisation processes personal information on our behalf, we require appropriate data protection and security arrangements to be in place.

International transfers

Some technology and service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate lawful transfer mechanism and safeguards are in place as required by UK data protection law.

How long do we keep your information?

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected or subsequently used lawfully.

How long information is retained will depend on factors including:

the nature of the information;
the purpose for which it is held;
whether we have an ongoing or prospective business relationship with you;
any legal, contractual, financial or regulatory requirements;
whether the information may reasonably be required to establish, exercise or defend legal rights; and
whether there remains a legitimate business need to retain it.

We periodically review the personal information we hold and will delete or anonymise information where there is no longer a lawful or legitimate reason to retain it.

Marketing preferences may be retained where necessary to ensure that any request not to receive marketing communications continues to be respected.

How do we protect your information?

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

These measures include appropriate access controls, secure IT and cloud-based systems, cybersecurity controls and suitable arrangements with organisations processing information on our behalf.

Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate correctly. Others may help us understand how visitors use our website, improve its performance or support other website functionality.

Where consent is required for non-essential cookies, they will not be placed unless you have made the appropriate choice through our cookie controls.

You can change your cookie preferences through the controls provided on our website and through your browser settings.

Your data protection rights

Depending on the circumstances, you may have the right to:

request access to the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your information;
ask us to restrict how your information is used;
object to certain processing, including direct marketing;
request the transfer of information to you or another organisation where applicable; and
withdraw consent where our processing is based on consent.

These rights are subject to certain legal conditions and exemptions.

We will normally respond to a valid request within one month.

You will not normally be charged for exercising your rights.

Links to other websites

Our website may contain links to websites operated by other organisations.

This Privacy Policy applies only to EmmersonWills. If you visit another website, you should review that organisation’s privacy information.

Changes to this policy

We keep this Privacy Policy under review and will update it where our processing, services or legal obligations change.

The latest version will be available on our website and the date at the top of this policy will show when it was last updated.

Contact us

If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact: